Data Center Service Delivery Lead

RESOURCE HUNT PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading managed services provider seeks an experienced Service Delivery Manager (SDM) in Singapore to lead the delivery of managed data center operations for a major banking customer. Responsibilities include ensuring high-performance service delivery, managing the full lifecycle of services, and overseeing teams. Candidates should have at least 8 years of experience in service management, preferably in financial services, and hold relevant certifications. The role emphasizes strong leadership, compliance, and customer focus.

Qualifications

• Minimum 8 years of experience in service delivery or operations management within data center infrastructure and cabling services.
• At least 3 years of experience supporting financial services or highly regulated environments.
• Proven experience managing structured cabling projects and data center operations under a managed services framework.

Responsibilities

• Manage the full lifecycle of data center and cabling services delivered under a managed services model.
• Serve as the primary interface with banking client stakeholders.
• Lead a team of technicians, engineers, and subcontractors.

Skills

Managed Services

Customer Experience

Data Center

Physical Security

Operations Management

Information Technology

PMP

Customer Satisfaction

ITIL

Business Continuity Planning

Cabling

Service Excellence

Stakeholder Management

Disaster Recovery

Electrical Engineering

Service Delivery

Education

Bachelor's degree in Information Technology, Electrical Engineering, or a related discipline

Tools

ServiceNow

Remedy

DCIM platforms

CMDBs

Job description

A leading managed services provider seeks an experienced Service Delivery Manager (SDM) in Singapore to lead the delivery of managed data center operations for a major banking customer. Responsibilities include ensuring high-performance service delivery, managing the full lifecycle of services, and overseeing teams. Candidates should have at least 8 years of experience in service management, preferably in financial services, and hold relevant certifications. The role emphasizes strong leadership, compliance, and customer focus.