Customer Test Manager (f / m / d)

Gruppe Deutsche Börse; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a Customer Test Manager to oversee the testing experience for fund migration projects. This role involves coordinating with internal teams and maintaining communication with clients to ensure a high-quality testing environment. Candidates should have a Bachelor's degree and at least 5 years of experience in financial services, with strong stakeholder management skills and knowledge of Clearstream's processes.

Benefits

Flexible working hours

Health insurance

Development programmes

Qualifications

• Minimum 5 years of experience in financial services, ideally in fund operations or testing roles.
• Strong understanding of Clearstream’s business model in funds.
• Familiarity with SWIFT messaging standards.

Responsibilities

• Lead customer test planning activities.
• Ensure the test environment is operational.
• Act as primary contact for clients during testing.

Skills

Client testing management

Stakeholder management

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Finance, Business, Information Technology

Tools

Microsoft Office Suite

JIRA

Job description

Your Area of Work

As a Customer Test Manager within the Vestima Service Implementation (VSI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment (COB). You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for fund migration projects. This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for Clearstream clients.

Your Responsibilities

• Lead and coordinate customer test planning activities, including defining test timelines and priorities in collaboration with internal and external stakeholders. Manage the customer testing lifecycle, including issue logging, reporting, and escalation processes.
• Ensure the test environment is fully operational and aligned with project requirements.
• Maintain active communication with IT teams to monitor and confirm the code level and configuration of the testing environment.
• Manage the issue log, including issue tracking, reporting, and escalation to ensure timely resolution.
• Act as the primary point of contact for clients during the testing phase, ensuring a high-quality and consistent customer experience.
• Provide regular updates to project stakeholders on testing progress, risks, and mitigation plans.
• Proactive identification of testing issues and continuous improvement of the test environment.
• Maintain comprehensive documentation of test plans, test cases, and test results.
• Provide regular updates and reports to project stakeholders and senior management.

Your Profile

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.
• Minimum 5 years of experience in financial services, preferably in fund operations or client onboarding / testing roles.
• Strong understanding of Clearstream’s business model and end-to-end processes in the funds area.
• Solid knowledge of cash and securities settlement processes.
• Familiarity with SWIFT messaging standards and connectivity.
• Proven experience in managing client testing activities and coordinating with cross-functional teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite and familiarity with project management tools (e.g., JIRA).
• Experience with project management tools and methodologies.Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.