Customer Support cum Admin (Permanent Part-time)

ACExcellent Consulting Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A foreign-owned specialty parts firm in Singapore is looking for a candidate to manage client and factory communications. Responsibilities include project monitoring, documentation preparation, and liaising effectively in Mandarin. The ideal candidate has at least 3 years of relevant experience and is proficient in MS Office. This role requires strong multi-tasking abilities and attention to detail. It offers working hours from 1.00pm to 6.00pm on weekdays.

Qualifications

• Minimum 3 years of relevant experience.
• Proficient in Microsoft Office applications.
• Able to communicate in Mandarin for effective interaction with clients.

Responsibilities

• Liaise with overseas factories on project-related matters.
• Ensure project updates are shared via WeChat and WhatsApp.
• Monitor packaging size and design for compliance with instructions.
• Create and upload shipping documents to designated folders.

Skills

Multi-tasking

Proficient in MS Office

Communication in Mandarin

Job description

For a Foreign-owned Specialty Parts firm

Global Customer Base

Working hours: 1.00pm to 6pm (Mon-Fri)

Job Description

• Liaise with overseas factories/clients: on all project-related matters.

• Communication: Add relevant contacts to the WeChat and WhatsApp groups and ensure project updates are shared promptly.

• Schedule follow-up: Ensure no delays against the agreed timeline with both factory and client. This includes pre-production samples, production samples, inspection dates, and ETD.

• Sample monitoring: Verify that packaging size and design follow instructions. Track corrections based on our comments and ensure revised samples are properly updated.

• Cost/Price updates: Update the cost table based on factory cost changes and client prices. Ensure updates are reflected accurately and reviewed by the supervisor.

• Purchase Orders (POs): Ensure timely issuance of POs to the factory and from clients. Follow up with clients and third parties as necessary. Upload all POs to the corresponding Drive folders.

• Shipping documents: Create and upload all shipping documents to the designated Drive folder.

• Courier management: Arrange/booking pick up and track sample shipments to clients/ vendors.

• Other admin tasks

Requirements

• Min 3 years of relevance experience

• Able to multi-task

• Proficient in MS Office

• Able to speak Mandarin. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients/vendors."

Working location: Central

R24119740