Customer Support Associate

National Healthcare Group Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare institution as a Customer Support Associate, where you'll be the voice of the organization, providing exceptional service to customers through various channels. This role requires excellent communication skills, a passion for service excellence, and the ability to thrive in a fast-paced environment. You will have the opportunity to work closely with various departments to resolve customer inquiries and contribute to a culture that values diversity and integrity. If you are looking for a rewarding career in public healthcare with opportunities for growth, this position is perfect for you.

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication and active listening skills are essential.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat.
• Liaise with departments and escalate issues for effective resolution.

Skills

Customer service experience

Communication skills

Telephone etiquette

Typing skills

Active listening skills

Team player

Ability to speak Mandarin

Education

GCE 'O'/'A' Level

Diploma (Polytechnic)

Job description

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness: We value diversity, respect each other and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility and empathy.

Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.