Customer Success Specialist

INFO-TECH SYSTEMS LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Specialist in Singapore. This role focuses on maximizing client value from software solutions, fostering relationships, and driving customer satisfaction. Key responsibilities include acting as the primary client contact, retaining clients through user adoption, and developing strong relationships. Ideally, candidates should have a degree in Business Administration and experience in a customer-facing role, preferably within a technology or SaaS company.

Qualifications

• Experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems.
• Proactive and solutions-oriented approach towards customer needs.

Responsibilities

• Act as the primary point of contact for assigned clients, understanding their business needs.
• Retain existing clients by facilitating user adoption and proficiency.
• Develop and maintain long-term relationships with clients.

Skills

Customer-facing skills

Communication skills

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Success Specialist. This role is pivotal in ensuring our clients derive maximum value from our software solutions, fostering strong relationships, and driving customer satisfaction and retention.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their business needs, and providing proactive guidance on the utilization of our HRMS and accounting software.
• Retain existing clients by understanding problems faced clients from our system to facilitate user adoption and proficiency.
• Develop and maintain strong, long-term relationships with clients, actively listening to their feedback and identifying opportunities for enhanced service delivery.
• Collaborate with the sales and support teams to relay customer feedback and contribute to the improvement of our software products.
• Monitor customer health metrics, analyze usage data, and prepare reports to track customer satisfaction and identify areas for improvement.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is advantageous.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Strong understanding of HRMS and/or accounting software systems is advantageous.
• Exceptional communication and interpersonal skills with the ability to engage effectively with clients at various levels.
• Analytical mindset with the ability to interpret data and derive insights to enhance customer success initiatives.
• Proactive and solutions-oriented approach towards customer needs.