Customer Success Manager

AI Trends; Singapore; Hybrid; SGD 80,000 - 100,000; Part time

Job summary

A technology solutions firm in Singapore is seeking a part-time hybrid Customer Success Manager to enhance customer satisfaction and retention. The incumbent will manage client relationships, analyze customer needs, and provide tailored solutions. This role requires strong customer satisfaction skills, a Bachelor's degree, and the ability to work independently in a hybrid environment, ensuring close collaboration with internal teams to improve services.

Qualifications

• Strong skills in Customer Satisfaction and Customer Retention.
• Excellent aptitude for Relationship Building and Customer Service.
• Proficiency in Analytical Skills to assess and enhance customer experiences.
• Exceptional interpersonal and communication skills.
• Ability to work independently and adapt to hybrid work environments.
• Experience in customer success or account management is preferred.

Responsibilities

• Ensure customer satisfaction and foster strong relationships with clients.
• Drive customer retention by acting as a trusted advisor.
• Analyze customer needs and address their concerns.
• Deliver tailored solutions to enhance customer experience.
• Collaborate with internal teams to improve services and processes.

Skills

Customer Satisfaction

Customer Retention

Relationship Building

Customer Service

Analytical Skills

Interpersonal Skills

Communication Skills

Adaptability

Education

Bachelor's degree or equivalent experience in business, communications, or a related field

Job description

Role De ion

This is a part-time hybrid role for a Customer Success Manager, located in Singapore. Some work from home is acceptable. The primary responsibilities include ensuring customer satisfaction, fostering strong relationships with clients, and driving customer retention. You will act as a trusted advisor, analyzing customer needs, addressing their concerns, and delivering tailored solutions to enhance their experience. Additionally, you will collaborate with internal teams to identify opportunities to improve services, processes, and strategies.

Qualifications

• Strong skills in Customer Satisfaction and Customer Retention
• Excellent aptitude for Relationship Building and Customer Service
• Proficiency in Analytical Skills to assess and enhance customer experiences
• Exceptional interpersonal and communication skills
• Ability to work independently and adapt to hybrid work environments
• Experience in customer success or account management is preferred
• Bachelor's degree or equivalent experience in business, communications, or a related field