Customer Success Manager

Aspire; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading marketing solutions company in Singapore is looking for a Customer Success Manager to join their Global Customer Success team. You will manage client relationships, drive engagement, and ensure exceptional client experiences that lead to satisfaction and retention. The ideal candidate should have over 3 years of experience in Customer Success or Account Management, preferably in B2B marketing. This role requires strong communication skills and the ability to prioritize and manage multiple projects.

Qualifications

• 3+ years' experience in Customer Success, Client Services, or Account Management.
• Background in digital media or B2B marketing preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage relationships across a range of clients.
• Drive revenue expansion from existing accounts.
• Lead client reporting and performance reviews.

Skills

Relationship management

Customer satisfaction

Communication skills

Problem-solving

Organizational skills

Tools

CRM systems (e.g., HubSpot)

Microsoft PowerPoint

Microsoft Excel

Job description

Customer Success Manager
Based in Singapore

About Us

We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage.

The Role

We're seeking an Customer Success Manager to join our newly established Global Customer Success function. Reporting into the VP of Customer Success, you'll play a pivotal role in delivering outstanding service across our client portfolio.

You'll proactively build strong relationships, drive engagement, and ensure exceptional client experiences that lead to satisfaction, retention, and growth. This is a rare opportunity to join a fast-growing business at an exciting stage, supporting the build-out of a new global function and acting as the first Customer Success hire in APAC.

Key Responsibilities

• Manage relationships across a range of clients, supporting them in building effective marketing strategies, identifying innovation opportunities, and exceeding performance goals.
• Cultivate strong client partnerships by understanding their unique needs, ensuring long-term success and satisfaction.
• Drive revenue expansion from existing accounts by spotting upsell and cross-sell opportunities while maintaining high retention.
• Oversee customer onboarding, campaign execution, and ongoing account management to ensure seamless delivery and measurable impact.
• Lead client reporting, including weekly and monthly performance reviews and post-campaign analysis, extracting insights and recommendations for future campaigns.
• Build and maintain detailed client account and success plans, ensuring we understand our clients inside and out.

What You'll Bring

• 3+ years' experience in Customer Success, Client Services, or Account Management.
• Background in digital media or B2B marketing preferred.
• Highly organised with the ability to prioritise, manage multiple projects, and meet deadlines.
• Excellent interpersonal and communication skills with proven ability to influence stakeholders.
• Track record of driving customer satisfaction, retention, and growth.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Self-starter with intellectual curiosity and a growth mindset.
• Collaborative team player comfortable working across functions.
• Sharp attention to detail.
• Familiarity with CRM systems (HubSpot preferred), Google Drive, and Slack.
• Proficiency in Microsoft PowerPoint & Excel.

We Are Aspire is acting as an Employment Agency in relation to this vacancy.