Customer Success Manager

TABSQUARE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading F&B technology firm in Singapore is seeking a Customer Success Manager to build strong client relationships and ensure they derive maximum value from AI-driven solutions. The ideal candidate has at least 4 years of experience in customer success or account management, alongside excellent communication and project management skills. This role offers opportunities for rapid growth in a dynamic environment.

Benefits

Hyper growth opportunities

Work with diverse teams

Dynamic work environment

Empowerment and autonomy

Qualifications

• 4+ years of experience in customer success, account management, or service-related role.
• Ability to engage and influence stakeholders at all levels.
• Good technical knowledge such as APIs and Point-of-sale.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Develop and maintain strong relationships with key stakeholders.
• Drive product adoption by providing best practices and recommendations.

Skills

Strong communication skills

Project management skills

Customer-first mindset

Analytical skills

Proactive problem solving

Education

Bachelor's degree in Business, Marketing, Hospitality, Technology or related field

Tools

APIs

Point-of-sale systems

Job description

About Tabsquare:

Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience.

TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

For more information, visit http://www.tabsquare.ai.

Job Overview

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.

Key Responsibilities

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
• Drive product adoption and engagement by providing, best practices, and proactive recommendations.
• Monitor usage metrics, and identify opportunities for growth or improvement.
• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions
• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
• Advocate for customers internally, gathering feedback to inform product development and enhancements.
• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
• Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

Requirements

• Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
• 4+ years of experience in customer success, account management, project management or service related role.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.
• Proactive problem solver with a customer-first mindset.
• Ability to analyze data and provide actionable insights to customers.
• Excellent project management skills, with a track record of managing multiple accounts successfully.
• Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus.
• Ability to travel as needed to meet customers and support business needs.
• Customer-first attitude in responding to queries and representing the customer to the internal stakeholders

What we Offer:

• Hyper growth company in a one of the hottest areas of F&B Tech, with unique exposure to driving Fintech and Artificial Intelligence in a vertical
• Chance to work with bright minds from across cultures and countries
• Opportunity to strengthen regional experience working across multiple markets in the region and internationally.
• Fast paced and dynamic work environment with an opportunity to grow rapidly
• A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers.