Customer Success Lead: Onboarding & Engagement

D-RON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer success company based in Singapore is seeking a Customer Success Executive to manage customer relationships throughout the lifecycle. You will support onboarding, engagement, and retention efforts, while re-engaging dormant accounts. Ideal candidates should have 0–3 years of experience in customer success or support, be comfortable with communication via various channels, and possess strong interpersonal skills. This role offers opportunities for professional growth and collaboration with multiple internal teams.

Qualifications

• Candidates with 0–3+ years of experience in Customer Success, Sales, or Customer Support are welcome.
• Comfortable communicating with customers via phone, messaging, and email.
• Good communication and interpersonal skills.

Responsibilities

• Manage a portfolio of customers and act as a key point of contact for day-to-day support.
• Support customer onboarding and ensure a smooth transition into active engagement.
• Conduct regular follow-ups and check-ins to understand customer needs.

Skills

CRM

Account Management

Microsoft Office

Microsoft Excel

Customer Experience

Customer Engagement

Customer Success

Marketing

Sales Process

Education

Diploma or Degree in Business or Communications

Job description

A leading customer success company based in Singapore is seeking a Customer Success Executive to manage customer relationships throughout the lifecycle. You will support onboarding, engagement, and retention efforts, while re-engaging dormant accounts. Ideal candidates should have 0–3 years of experience in customer success or support, be comfortable with communication via various channels, and possess strong interpersonal skills. This role offers opportunities for professional growth and collaboration with multiple internal teams.