Customer Success Executive (Care Advisor)(Queenstown)

ANGLO NURSES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dedicated healthcare services provider in Singapore is seeking a Customer Success Executive (Care Advisor) to support families in finding quality live-in care. In this role, you will conduct consultations, match families with caregivers, and manage the entire placement journey. Ideal candidates should have strong organizational skills, at least 2 years of relevant experience, and a diploma. Benefits include a 5-day work week and attractive leave policies.

Benefits

14 days annual leave

Birthday leave

Performance bonuses

Medical & dental reimbursements

Mentorship & training

Qualifications

• 2+ years of relevant work experience in customer service, sales, nursing, or hospitality.
• Must be willing to obtain CEI (Basic) certification.
• Strong written and spoken English; Bahasa Indonesia or Bahasa Melayu is a plus.

Responsibilities

• Consult with families to understand their unique care needs.
• Match families with suitable caregiver profiles.
• Manage end-to-end placement process including compliance.
• Support onboarding of caregivers and follow up with families.

Skills

Empathy

Organizational skills

Clear communication

Proficiency in English

Proficiency in Bahasa Indonesia or Bahasa Melayu

Cloud-based CRM

Education

Diploma in any field

Tools

Adobe

Microsoft Office

Cloud-based CRM tools

Job description

Job Opportunity: Customer Success Executive (Care Advisor) - Healthcare / Aged Care
Location: Right above Kent Ridge MRT Station
Employment Type: Full-Time | 5-Day Work Week

About Anglo Caregivers

Anglo Caregivers is a purpose-driven company dedicated to helping seniors age well in the comfort of their own homes by connecting them with compassionate, live-in caregivers. For over 10 years, we've helped over 1,400 families in Singapore find reliable support. Our core philosophy is that true caregiving goes beyond physical tasks, emphasizing the personal connection and shared understanding between the caregiver and the elderly person. We are pioneers in specializing in both Mandarin‑ and English‑speaking caregivers to foster this vital bond.

Why Join Us?

Are you a natural problem‑solver with a knack for empathy and a passion for helping others? Do you have a knack for navigating sensitive conversations and turning complex processes into clear, simple steps?

We're looking for a dedicated Customer Success Executive (Care Advisor) to be the compassionate guide for families seeking high‑quality live‑in care. In this role, you won't just be answering calls—you'll be the expert families rely on, providing personalized consultations, matching them with the ideal caregiver, and managing the entire placement journey with professionalism and warmth.

• Young & Dynamic Team – Supportive and collaborative environment
• Meaningful Work – Help families find trusted caregivers for the elderly or persons with disabilities
• Convenient Location – Direct access from Kent Ridge MRT

What We Offer

• 5-Day Work Week: Office hours (9:30 AM – 6:30 PM); rest day on one weekday and one weekend day (currently on a Sunday, but might be Saturday / Sunday in the future)
• Purpose-Driven Work: Enjoy job satisfaction through helping families secure well‑trained caregivers
• Mentorship & Training: Receive guidance, structured onboarding, and continuous development
• Attractive Benefits:
• 14 days of annual leave
• Birthday leave
• Performance and annual bonuses
• Medical & dental reimbursements
• Salary commensurate with experience

Key Responsibilities: What You'll Do

As a Customer Success Executive (Care Advisor), you will be the compassionate guide for families seeking live‑in care. Your role is crucial in ensuring a seamless and supportive experience for both families and caregivers.

• Client Consultation & Needs Analysis: Act as the primary point of contact for new and existing clients. You will conduct in‑depth consultations via phone, WhatsApp, and in‑person meetings to understand each family's unique care needs, preferences, and home environment via a preliminary home care needs assessment.
• Caregiver Matching & Placement: Utilize your expertise to meticulously match families with suitable live in caregiver profiles. You will coordinate and conduct professional video interviews, guiding both parties to ensure the right fit is found.
• Case Management & Compliance: Manage the end‑to‑end placement process. This includes educating employers on regulatory requirements and contractual terms, managing the work permit application process, and liaising with relevant government bodies to ensure full compliance.
• Onboarding & Post-Placement Support: Facilitate a smooth transition by supporting the onboarding of caregivers and conducting thorough case handovers. You will also proactively follow up with families and caregivers, addressing any concerns with empathy and professionalism to foster long‑term positive relationships.

Who We're Looking For

We're looking for a caring and highly organized individual to join our team, regardless of your professional background. Whether your background is in nursing, hospitality, or any other discipline, if you have the heart to serve and a passion for helping others, we'd love to hear from you.

• A Desire to Help: You're empathetic, friendly, and can communicate clearly with families in sensitive situations.
• Highly Organized: You are comfortable juggling multiple cases and tasks while maintaining a high level of detail.
• Adaptable: You're willing to learn and grow. No prior experience in customer service or care coordination is needed—we welcome applicants from any discipline, including those from nursing or hospitality.
• Required Skills: You have strong written and spoken English. Proficiency in Bahasa Indonesia or Bahasa Melayu is a plus, as it helps with communication with our migrant domestic workers (MDWs). You are also confident using Adobe, Microsoft Office tools, and cloud-based CRM tools.
• Work Experience: You have at least 2 years of relevant work experience in dealing with clients (such as customer service, sales, nursing, hospitality) in Singapore.
• Education & Certification: You hold a minimum of a diploma in any field. You must be willing to obtain your CEI (Basic) certification, which we will fully sponsor the training and exam for.

If you're looking to build a career with purpose and make a real difference in people's lives, we invite you to apply today.

Be part of a close‑knit team making a difference in the lives of families and caregivers across Singapore.

Only shortlisted candidates will be contacted. Thank you for your interest.