Customer Service Staff

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and freight forwarding company in Singapore seeks a Full-time Customer Service Staff member. The role involves interfacing with customers and optimizing service while handling shipping documentation and communications with stakeholders. Candidates should have 2-3 years of relevant experience, excellent communication skills, and knowledge in import/export regulations. Proficiency in Mandarin is beneficial. This position offers a structured work schedule including a 5.5-day work week.

Qualifications

• 2-3 years of relevant work experience required.
• Ability to multi-task, prioritize, and manage time effectively.
• Leadership experience in freight forwarding is an advantage.

Responsibilities

• Interface with customers to optimize service quality.
• Coordinate day-to-day activities between stakeholders.
• Handle customer enquiries and provide solutions.
• Manage shipping documentation for imports/exports.
• Prepare quotations and maintain KPIs and SOPs.

Skills

Import/Export experience

Ability to work in a fast-paced environment

Knowledge of Import/Export regulations

Excellent verbal & written communication skills

Exceptional customer service skills

Proficient in Mandarin

Proficient in Microsoft Office Applications

Job description

Apex Logistics International (S) Pte Ltd is hiring a Full‑time Customer Service Staff role in Tampines, Singapore.

Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
• 2‑3 years of relevant work experience required for this role
• Expected salary: $3,000 – $3,500 per month

Job Responsibilities

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day‑to‑day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offering solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and execute pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad‑hoc additional functions mandated by Management

Skills / Requirements

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast‑paced and deadline‑driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi‑task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Excellent verbal & written communication skills
• Exceptional customer service and follow‑up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week, 9am‑6pm (Mon‑Fri), 9am‑1pm (Sat, work from home)