CUSTOMER SERVICE SPECIALIST

JIA LE TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local wellness center in Singapore seeks a dedicated professional to manage outlet operations and customer service in the beauty industry. Responsibilities include providing expert beauty advice, conducting sales pitches, and achieving sales targets while promoting the center's services. The ideal candidate is well-groomed with industry experience, a positive attitude, and the ability to lead and motivate a team. Join us to provide exceptional customer experiences and build lasting relationships.

Qualifications

• Qualified with working experience in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable.

Responsibilities

• Manage customer service and day-to-day operations.
• Provide professional beauty advice and solutions.
• Conduct sales pitch and convert customers.
• Achieve sales targets and motivate the team.

Skills

Customer service

Sales techniques

Leadership

Beauty service knowledge

Job description

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, build up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.