Customer Service Specialist

Ministry Of Clean Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A progressive service company in Singapore seeks a Customer Service professional to manage CRM-related queries and support accounting operations. The role requires a diploma, minimum 3 years of CRM experience, and strong customer service skills. Adaptability to a fast-paced environment is essential. This position may involve weekend and public holiday work.

Qualifications

• Minimum 3 years super-user experience with major CRM systems is required.
• Able to work on weekends and public holidays.
• Knowledge in accounting principles.

Responsibilities

• Primary point of contact for CRM-related queries and customer service issues.
• Manage and maintain accurate customer data and activity records in the CRM system.
• Collaborate with sales, marketing, operations teams to ensure seamless customer interactions.

Skills

Customer service-oriented

Interpersonal skills

Problem-solving skills

Adaptability

Education

Diploma

Tools

CRM systems

Job description

CUSTOMER SERVICE

• Primary point of contact for CRM-related queries and customer service issues.
• Manage and maintain accurate customer data, accounts, and activity records in the CRM system.
• Monitor system usage, generate reports, and provide insights to improve customer engagement.
• Handle customer inquiries via phone, email, or chat, ensuring timely and professional responses.
• Collaborate with sales, marketing, operations teams and various stakeholders to ensure seamless customer interactions.
• Implement CRM enhancements, upgrades, and workflow improvements.
• Track customer feedback and escalate issues for resolution when required.
• Any other duties assigned by the management.

ACCOUNTS

• Assist on the day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.
• Prepare and process invoices, payments, receipts, and expense claims.
• Ensure proper filing and documentation of accounting records.
• Any other duties assigned by the management.

JOB REQUIREMENTS

• Diploma and above.
• Able to work on weekends and public holiday.
• Minimum 3 years super-user experience with major CRM systems is required.
• Strong team player, and a self-driven individual with a positive attitude.
• Customer service-oriented with good interpersonal and communication skills.
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills.
• Group accounting knowledge and skills, added advantage.
• Knoweldge in accounting principles
• Meticulous oriented and good with numbers.