Customer Service Specialist

FULL SMART TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-focused technology company in Singapore is seeking a Customer Service Representative. You will provide first-level support and quality service to customers both over the phone and via email. Candidates should have at least 1 year of experience in a similar role and be able to converse in English and Mandarin. Join a dynamic team and help solve customer queries effectively.

Qualifications

• Minimum 1 year of experience in a similar position.
• Good interpersonal and communication skills.
• Able to converse in English and Mandarin.

Responsibilities

• Provide first level of support and customer service.
• Listen, probe to clarify and understand customer needs.
• Manage modified parts repairs and warranty claims.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Fast-paced environment adaptability

Job description

Job Responsibilities

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Require to listen, probe to clarify and understand customer needs
• Escalate problems or issues promptly and resolve customer queries
• Manage modified parts repairs and warranty claims
• Arrange routes for revisit
• Generate reports and perform various administrative tasks

Job Requirements

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to converse in English and Mandarin as customers need
• Highly motivated and positive-minded
• Able to work in a fast-paced environment