Customer Service - Seafreight Import Export Operation

Vanguard Logistics Services (Singapore) Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Seafreight Customer Service professional to join their team. The role involves managing customer inquiries, coordinating logistics operations, and ensuring documentation accuracy. Candidates with at least 2 years of experience in freight forwarding and strong communication skills are encouraged to apply. The company offers a supportive environment, comprehensive health insurance, and opportunities for professional growth.

Benefits

Comprehensive health insurance coverage

Professional development opportunities

Flexible work arrangements

Team-building activities

Qualifications

• Minimum 2 years of experience in NVOCC or freight forwarding.
• Strong understanding of documentation requirements.
• Excellent interpersonal skills.

Responsibilities

• Manage customer inquiries related to seafreight shipments.
• Coordinate with teams and partners for freight forwarding.
• Prepare and process relevant shipment documentation.
• Monitor shipment status and provide updates to customers.
• Help resolve issues during the shipping process.
• Maintain customer account records.

Skills

Customer Service experience

Seafreight operations knowledge

Communication skills

Data entry proficiency

Multitasking ability

Problem-solving skills

Attention to detail

Job description

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full‑time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem‑solving and analytical skills
• Strong attention to detail and commitment to delivering high‑quality service
• Singaporean / Permanent Resident

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work‑life balance
• Team‑building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence globally, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward‑thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.