Customer Service Representative (Order Processing)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruiting agency in Singapore is looking for a Customer Service Representative to manage the order processing and provide logistics support. Responsibilities include handling customer orders using the SAP S4/Hana system, coordinating shipping documentation, and addressing customer complaints. Candidates must have 5 to 8 years of experience in a multinational environment, with knowledge in logistics and export documentation being essential. This is an opportunity to join a dynamic team focused on delivering exceptional customer service.

Qualifications

• 5 to 8 years of experience in an MNC environment.
• Sound knowledge in logistics and shipping.
• Experience with export documentation like Letter of Credit and Bill of Lading.

Responsibilities

• Responsible for complete order to cash process.
• Process customer orders using SAP S4/Hana system.
• Attend to customer complaints.

Skills

Logistics and shipping knowledge

Experience with SAP S4/Hana

Familiarity with export documentation

Tools

SAP S4/Hana

MS Office

Job description

Customer Service Representative (Order Processing) #JTL

• Responsible for complete order to cash process
• Process customer orders using SAP S4/Hana system
• Provide sales support to designated countries, where applicable
• Coordinate the preparation of shipping documentation to customers
• Attend to customer complaints
• Handle customer request for samples
• Participation in project teams, where applicable, in support of the Business Line strategy
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

REQUIREMENTS

• At least 5 to 8 years of work experience in an MNC environment
• Sound knowledge in logistics and shipping
• Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
• Experienced in using SAP S4/Hana system and MS Office is an advantage