Customer Service Representative (H/F) - SAFRAN GROUP

AEROCONTACT.COM; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

Une entreprise spécialisée en aéronautique cherche un(e) Customer Service Representative pour gérer les demandes et garantir la satisfaction des clients. Vous serez responsable du traitement des commandes et du suivi, tout en maintenant des relations solides avec les clients. Vous devez posséder des compétences en Microsoft Office et une capacité avérée à communiquer en anglais. Ce poste offre des opportunités de développement dans un environnement dynamique.

Qualifications

• Diplôme de niveau secondaire avec deux ans d'expérience liées au service client, ou un diplôme associé avec un an d'expérience.
• Maîtrise des ordinateurs de bureau et compétence en Microsoft Office.
• Capacité à communiquer efficacement en anglais.

Responsibilities

• Agir comme point de contact principal pour les clients.
• Entrer les commandes dans le système ERP.
• Maintenir un bon suivi des demandes clients.
• Proposer des solutions à des problèmes clients.

Skills

Compétences Microsoft Office

Communication écrite

Gestion de plusieurs tâches

Orientation client

Education

Diplôme de niveau secondaire ou diplôme associé

Job description

Customer Service Representative (H/F) - SAFRAN SEATS ASIA PTE LTD.

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Mission and Responsibilities

• Be the primary point of contact to the customer and respond to all customers requests related to spares orders & quotes.
• Ensure the request and receipt of a customer order.
• Hold the order review to ensure compliance of the elements mentioned in the order.
• Establish quotes.
• Enter orders in the ERP system (Enterprise Resource Planning) and send order acknowledgements.
• Process and track free orders.
• Coordinate and track AOG requests.
• Ask customers for information to open a customer account.
• Represent the company and the department if necessary at events (reception during visits customer, fairs).
• Apply the process and work instructions related to its field of activity and use the requested tools.
• Propose alternative equipment when customer's request cannot be fulfilled and suggest additional PN.
• Develop business relationship with customers by conducting on site visit, participating in performance reviews and regular phone call for order book review.
• Proactively ensure order book management, analyze and communicate to OOR customers (Open Order Report).
• Monitor backlog and on time delivery to proactively inform customers of any deviation.
• Help the sales or program manager in the follow-up of customer orders.
• Negotiate customer CRD (Customer Requested Date) when on time delivery is not possible.
• Solve and prevent customer claims in a timely manner.
• Coordinate and track RMA (Return Material Authorization) requests.
• Answer customer queries on deliveries.
• Ensure the backup (replacement) of a person in his department.
• Follow and improve KPI.
• Coordinate exchanges of collection requests between accounting and customers.
• Participate in the service continuous improvement actions.
• Answer other duties as required per your manager.
• Make it easy to work with Safran Seats.

Qualifications and Skills

• Experience and Technical Knowledge
  • High School Diploma with two years of customer‑related experience, or an Associates degree with one year of customer‑related experience.
• Professional Skills
  • Proficient in the operation of office computers.
  • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Project).
  • Ability to generate written communication and operate required office equipment.
  • Ability to read and review written communication.
  • Speak and hear clearly and distinctly in English.
• Behavioral Skills
  • Perform multiple tasks simultaneously.
  • Interface with all departments and multi‑cultural external customers.
  • Set high standards of performance for self; take responsibility and accountability for assignments or tasks.
  • Make clear concise decisions to assist the customer’s needs.
• Customer Focus
  • Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.

Other Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: Staffing and Recruiting