Customer Service Representative

KINGSFORCE MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A logistics management company in Singapore is seeking an experienced Customer Service Representative. This role involves processing export and import orders, coordinating shipments, and managing customer follow-ups. Ideal candidates will have a diploma in logistics or related fields, at least 5 years of logistics experience, and proficiency in SAP. Strong communication and problem-solving skills are essential for this position.

Qualifications

• Minimum 5 years in export or logistics operations.
• Experience in export documentation and shipping procedures in Asia Pacific.
• Proficiency in logistics operations and order administration.

Responsibilities

• Process export/import orders and ensure accurate documentation.
• Coordinate with forwarders and warehouses for timely shipment.
• Communicate with customers and internal teams to provide updates.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

Diploma in Logistics or related discipline

GCE ‘A’ or ‘O’ level certificate

Tools

SAP

Job description

Incumbent reports to the Customer Service Manager in client Sales office and is responsible for assisting the department’s needs and customers’ follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products to customers. Customer Service Representative’s responsibilities include, but are not limited to:

Responsibilities:

• Process export/import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements:

• Diploma in Logistics or a related discipline or GCE ‘A’ or ‘O’ level certificate
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations
• Proficiency in SAP is an advantage
• Team player with good interpersonal and communication skills
• Problem-solving skills for shipment and customer service issues.