Customer Service & Operations Lead - Seafreight

OV LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Assistant Manager (CS & Operations) to lead a small customer services team. The role involves troubleshooting customer issues, collaborating with suppliers and vendors for service improvement, and focusing on business development and growth. You will regularly review processes for efficiency and maintain accurate records. This position requires effective leadership and proactive engagement with key partners to enhance customer experience.

Responsibilities

• Lead and motivate a small customer services team.
• Troubleshoot routine and complex customer issues.
• Collaborate with key suppliers and vendors.
• Focus on business development and growth strategies.
• Regularly review business processes for efficiency.
• Engage with suppliers and vendors for service improvements.
• Ensure records are kept up to date in the management systems.
• Participate in business projects as assigned.

Job description

A logistics company in Singapore is seeking an Assistant Manager (CS & Operations) to lead a small customer services team. The role involves troubleshooting customer issues, collaborating with suppliers and vendors for service improvement, and focusing on business development and growth. You will regularly review processes for efficiency and maintain accurate records. This position requires effective leadership and proactive engagement with key partners to enhance customer experience.