Customer Service Officer (Operations)

REVAMP HAIR (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service provider in Singapore is seeking a customer service professional. The role involves greeting clients, managing appointments, and achieving sales targets. The ideal candidate will hold an NITEC in Business Studies and have at least two years of experience in customer service, preferably in the retail or beauty industry. Candidates must be able to work on weekends and public holidays. Strong communication skills in English are essential for this position.

Qualifications

• Minimum 2 years of working experience in Customer Service, preferably in retail/beauty.
• Able to work retail hours and on weekends and public holidays.
• Good command of spoken English.

Responsibilities

• Greet customers and provide professional customer service.
• Boost sales revenue by achieving targets.
• Update client records and provide administrative support.
• Handle and manage customer feedback and complaints.

Skills

Sales

Microsoft Office

Operational Excellence

Operations Management

Customer Oriented

Communication Skills

Customer Service

Education

NITEC in Business Studies/ Administration/ Management

Tools

MS Office

Excel

Job description

Roles & Responsibilities

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Boosting sales revenue and profitability by achieving sales targets
• Recommend packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English

Tell employers what skills you have

• Sales
• Microsoft Office
• Operational Excellence
• Operations Management
• Administration
• MS Office
• Inventory Management
• Adaptable
• Communication Skills
• Customer Oriented
• sales targets
• Administrative Support
• Excel
• Reports
• Beauty Industry
• Team Player
• Customer Service
• Customer Service Experience