CUSTOMER SERVICE OFFICER | NO EXP | SIGN-ON BONUS

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation services company in Singapore seeks enthusiastic Customer Service Officers and Agents to enhance passenger experiences at Changi Airport. Candidates should possess a diploma and strong English communication skills, along with a positive attitude and the ability to thrive in a fast-paced environment. Opportunities for career growth and skills development are available. Join us for a rewarding career in aviation!

Benefits

Competitive salary from S$2,100 to S$2,500

Shift allowance + OT pay

Joining Bonus (if eligible)

AWS + Performance Bonus

Staff transport for midnight shifts

Qualifications

• Strong English communication skills are essential.
• Must be positive, approachable, and professional.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Guide and mentor your team to deliver exceptional service.
• Assist passengers at check-in and departure areas.
• Collaborate with Duty Managers for smooth daily operations.

Skills

Strong English communication skills

Positive and approachable attitude

Ability to multitask

Professional demeanor

Education

Diploma in any discipline

Job description

Customer Service Roles @ Changi Airport ✈️

Be part of creating exceptional travel experiences in the heart of Singapore’s aviation hub. You’ll play a key role in delivering world-class service. If you’re dynamic, service-driven, and thrive in a fast-paced environment — this is your runway to a meaningful career.

Salary & Benefits

• Competitive base salary starts from S$2,100 - $2,500 or above (commensurate with experience)

• Shift allowance + OT pay

• 🎉 Joining Bonus (if eligible)

• AWS + Performance Bonus

• Staff transport for midnight shifts

Job Responsibilities

Customer Service Officer (CSO)

Lead. Inspire. Excel.

As a CSO, you will:

• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)

Be the face of our service.

As a CSA, you will:

• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently

What We’re Looking For

For (CSO):

• Diploma in any discipline
• Strong English communication skills

For (CSA):

• Proficient in English

For Both Roles:

• Positive, approachable, and professional
• Thrive in a fast-paced environment
• Able to multitask and work under tight deadlines

Grow with Us

• Clear career pathways into leadership roles
• Skills development & on-the-job training
• Be part of a stable and reputable team with long-term prospects

Start Your Journey in Aviation Today!

Apply now and take off with a rewarding career at Changi Airport!

Hey Rocket Pte Ltd (EA 21C0816)
Ong Mao Hong (R25157179)