Customer Service Officer @ Jurong East - SM09

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage communications, resolve customer complaints, and support retail agents through training. Candidates should possess a minimum diploma and relevant working experience. The role emphasizes compliance with data privacy policies and thorough monitoring of service quality metrics.

Benefits

AWS & Variable Bonus

Qualifications

• Relevant working experience required.

Responsibilities

• Manage inbound and outbound communications, accurately logging interactions in the CRM system.
• Handle customer complaints and track Voice of Customer feedback to enhance service quality.
• Coach retail agents through training sessions while maintaining updated SOPs.
• Monitor CSAT and average handling time, preparing performance reports for improvement.
• Ensure compliance with PDPA and support audit requirements.

Education

Min Diploma

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279