Customer Service Officer

CARING GROUP PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading skincare brand in Singapore is seeking enthusiastic Customer Service Officers to join their team. This entry-level role is perfect for fresh diploma graduates eager to gain experience in customer service and retail operations. You will be responsible for assisting customers, managing inquiries, and maintaining a welcoming store environment. With a strong emphasis on employee growth, this role offers training, mentorship, and a supportive team culture.

Benefits

Employee discounts on services and skincare

Career growth opportunities

Training & mentorship programs

Supportive team environment

Work-life balance

Qualifications

• No experience required but must be friendly and willing to learn.
• Open to Singaporeans only and able to work retail hours.
• Interest in skincare and wellness is a plus.

Responsibilities

• Greet and assist customers warmly.
• Address and resolve customer inquiries professionally.
• Handle walk-ins, phone calls, and emails.

Skills

Customer-focused

Good communication skills

Problem-solving

Basic computer knowledge

Education

Fresh Diploma holders

Job description

Are you a fresh diploma graduate with a passion for people and a keen interest in beauty and skincare?

Kickstart your career with Caring Skin, Singapore’s leading skin wellness brand! We're expanding and looking for enthusiastic, service-oriented individuals to join our team as Customer Service Officers.

This is the perfect opportunity for entry-level candidates eager to gain real-world experience in customer service, communication, and retail operations — all within a supportive and inclusive work environment.

What You’ll Be Doing

Customer Interaction

• Greet and assist customers warmly, creating a positive and welcoming experience.
• Share accurate information about our services, products, and promotions.
• Be a proud brand ambassador representing Caring Skin’s values.

Problem‑Solving & Support

• Address and resolve customer inquiries or concerns professionally.
• Help clients with appointment scheduling and follow‑ups.

Communication & Coordination

• Handle walk‑ins, phone calls, and emails professionally.
• Work closely with teammates to ensure smooth daily operations.

Stay Updated & Informed

• Keep up with new products, services, and offers.
• Gather and share customer feedback for continuous improvement.

Store Presentation

• Support in maintaining a clean, organized, and visually appealing environment.

Who We’re Looking For

• Fresh Diploma holders (any field) — no experience required!
• Friendly, customer‑focused, and willing to learn
• Able to work retail hours:

Weekdays: 11:00am – 9:00pm

Weekends/PH: 10:00am – 8:00pm

• 8 off days per month
• Good communication and problem‑solving skills
• Basic computer knowledge (bonus if you’re tech‑savvy!)
• Interest in skincare and wellness is a plus
• Open to Singaporeans only

Why Join Caring Skin?

• Certified Great Place to Work – We’re proud of our positive, employee‑first culture
• Career growth – Opportunities for internal promotion and development
• Training & Mentorship – Learn and grow with us
• Employee Perks – Staff discounts on services and skincare
• Supportive Team – Work in a collaborative and uplifting environment
• Work‑Life Balance – We respect your time, both in and out of work

Job Location (Multiple Location): (2 outlets rotating)

• East (Bedok)
• North East (Kovan)
• West (Clementi)
• Central (Orchard)

How to Apply

If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to [e-mail] or text to 8779 0917

Join Caring Skin and be part of a meaningful career in the skincare industry.
We’re not just a company — we’re a community that believes in growth, care, and empowering one another.

Apply today and start your journey with a brand that cares!