Customer Service Officer

THE WRITE CONNECTION PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A premier learning centre in Singapore is seeking a full-time Customer Service Officer to explain courses and manage customer relationships. The ideal candidate should have at least 2 years of relevant experience and strong proficiency in Microsoft Office. This involves answering inquiries via phone and email and managing sales transactions. Benefits include comprehensive medical coverage and performance incentives, making it an attractive opportunity for passionate individuals in customer service.

Benefits

Comprehensive Medical and Dental benefits

Birthday and Marriage leave

Flexi Leave after 1 year

Monthly Birthday celebration

Team Bonding Activities

Exclusive Staff discount for lessons

Qualifications

• Minimum 2 years of relevant work experience in customer service roles.
• Proficiency with MacBook and G-Suites is an advantage.
• Ability to display effective customer service abilities.

Responsibilities

• Explain courses and philosophies to potential customers.
• Handle phone and email queries effectively.
• Manage sales transactions promptly.
• Arrange replacement lessons and manage inventory.

Skills

Microsoft Office Suites

G-Suites

Excellent communication skills in English

Strong organizational skills

Education

GCE 'A' levels or Diploma

Job description

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location (Woodlands / Jurong)

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants