Customer Service Officer (Education) #ESY

Recruit Express Pte Ltd.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Customer Service Officer to deliver high-quality service and improve customer satisfaction. You will address customer needs, take ownership of problems, and work closely with various departments. Ideal candidates will have strong communication skills and experience in customer-facing roles. This position involves liaising with multiple teams to ensure a seamless client experience. Interested candidates should email their resumes to the provided contact.

Qualifications

• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and maintain a continuous high level of customer service delivery.
• Taking ownership of customers’ problems and follow through effectively to resolution.

Responsibilities

• Accountable for providing excellent customer service.
• Key member in improving customer support processes.
• Maintain close liaison with departments to ensure seamless client experience.

Skills

High-quality service delivery

Customer needs assessment

Problem ownership

Process improvement

Inter-departmental liaison

Job description

Customer Service Officer (Education) #ESY

Singapore | Posted: Dec 19, 2025

Locations: United Square, Chua Chu kang, Botanic Gardens, Tampines

Job scope:

• Accountabilities, responsibilities and main duties:
• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted