Customer Service Officer (Education) Central

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading English enrichment brand in Singapore seeks a customer service representative to manage class enrollments and provide support to clients. The candidate should have a minimum of GCE 'N' Levels, effective communication skills, and a customer-oriented attitude. This position requires working on 4 weekdays and 1 weekend, offering a salary of up to $3,200 plus a performance bonus.

Benefits

Performance bonus

Qualifications

• Min 1 year of experience in education setting.
• Able to work 4 weekdays and 1 weekend.

Responsibilities

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of contact with customers.
• Handle and resolve customer enquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Support administrative tasks such as data entry and reporting.

Skills

Good communication skills

Customer service orientated attitude

Education

Min GCE 'N' Levels

Job description

Overview

Founded in 2012, our client is a premier MOE-registered English enrichment brand with 13 centres across Singapore.

Responsibilities

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Actively engage with prospective customers, coordinate trial lessons, and support them in enrolling in our programmes.
• Manage class enrolments, student records, and handle payment transactions
• Support administrative tasks such as data entry, filing, and reporting

Requirements

• Min GCE \'N\' Levels
• Min 1 year of experience in education setting
• Good communication skills and customer service orientated attitude
• Able to work 4 weekdays and 1 weekend

Salary: Up to $3,200 + performance bonus

Working location: Toa Payoh

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695