Customer Service Officer (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer support firm based in Singapore is looking for experienced individuals to manage participant enquiries through various communication channels. Candidates should possess strong communication skills, proficiency in Microsoft Office, and relevant experience in customer service or contact centre environments. The role requires at least 2 years of relevant experience and a diploma or higher qualification. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• At least 2 years of relevant working experience in contact centre or customer support.
• Proficient in other languages/dialects depending on programme requirements.

Responsibilities

• Provide professional and prompt responses to participant enquiries.
• Coordinate with stakeholders to resolve issues.
• Maintain accurate records of interactions in the management system.

Skills

Good communication skills in English

Proficiency in Microsoft Office applications

Ability to handle difficult interactions

Experience with appointment bookings

Handling web-based chat or messaging platforms

Education

Diploma or Degree

Job description

Responsibilities

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all the interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with Ptcp or MoP.
• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner
• Experience with appointment bookings and handling web-based chat or messaging platforms
• Possess N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions