Customer Service Officer (Beauty)

DONNA SPA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local spa and beauty center in Singapore is looking for an organized customer service associate to handle appointment bookings and assist walk-in customers. The role includes responding to customer inquiries via email and calls, managing the POS system, and handling transactions. This full-time position requires good communication skills and attention to detail, providing a chance to work in a vibrant environment.

Responsibilities

• Handle all new and/or existing customers appointment booking.
• Attend to walk-in customers at the outlet.
• Assist all customers enquiries via emails and callings, including cold calling.
• Assist outlet manager on individual's commission calculation including data entry work.
• Manage outlet POS System for all transaction.
• Handle monetary receipts and payment.
• Any other ad-hoc duties as assigned.

Job description

Working hours:

Monday-Friday 11am to 8pm / Weekend and Public Holiday 10am-7pm

2 days off per week (1 weekday, 1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.
• Attend to walk-in customers at the outlet.
• Assist all customers enquiries via emails and callings, including cold calling.
• Assist outlet manager on individual's commission calculation including data entry work.
• Manage outlet POS System for all transaction.
• Handle monetary receipts and payment.
• Any other ad-hoc duties as assigned.

Working Location

Jurong East - IMM