Customer Service Officer (Automotive Logistics)

COGENT AUTOMOTIVE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Officer to manage shipping documentation and provide client support. The ideal candidate has a diploma in logistics or related fields and at least one year of experience in customer service within a 3PL environment. Key responsibilities include fulfilling customer orders, resolving complaints, and ensuring smooth logistics operations. This role offers a full-time schedule with benefits including transport and lunch subsidies.

Benefits

2-way company transport

Lunch subsidies

In-house gym

Medical, dental, and insurance benefits

Qualifications

• Minimum 1 year of experience in customer service or shipping documentation in a 3PL company.
• Strong knowledge of customs clearance procedures.
• Experience with TradeNet is a plus.

Responsibilities

• Ensure fulfillment of customers’ orders.
• Resolve customer complaints on time.
• Prepare invoices accurately based on company policies.

Skills

Strong knowledge of automotive logistics operations

Excellent communication skills

Problem-solving abilities

Education

Diploma in logistics, supply chain management, or related field

Tools

TradeNet

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

Responsibilities

• Ensure fulfillment of customers’ order
• Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
• Identify problems and deficiencies in the services/products provided by the company
• Prepare invoice timely and accurately based on company policies
• Prepare import/export documents
• Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions
• Any other duties and responsibilities assigned from time to time

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field
• Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company
• Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
• Experience with TradeNet is a plus

Other Information

• Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm
• 2-ways company transport @ Jurong East
• Lunch subsidies
• In-house gym
• Medical, dental and insurance benefits