Customer Service Officer

Private Advertiser; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

A dynamic company in Singapore is seeking an empathetic and proactive Customer Service Officer to provide exceptional service across multiple communication channels. Responsibilities include managing customer enquiries, promoting services, and ensuring high levels of customer satisfaction. Ideal candidates should have at least GCE N/O Level or equivalent, over a year of relevant experience, and excellent communication skills.

Qualifications

• At least GCE N/O Level and/or NITEC trained.
• More than 1 year of relevant experience in customer service.
• Tech Savvy and proficient in Google Workspace.

Responsibilities

• Manage customer enquiries across multiple channels including chat, WhatsApp, phone calls, and email.
• Greet and welcome visitors, clients, and employees with professionalism.
• Record and manage meeting minutes during Head of Department meetings.

Skills

Communication skills

Customer service skills

Problem-solving skills

Interpersonal skills

Education

GCE N/O Level and/or NITEC

Tools

Google Workspace

Job description

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment where your problem-solving skills and communication abilities can shine? We’re looking for a Customer Service Officer to join our team and you will be responsible for handling the company’s users’ enquiries, comments and feedback posted on various communication channels, and engaging users in an interactive manner. If you’re a proactive and empathetic professional with a commitment to excellence, we’d love to hear from you!

What you'll be responsible for

Customer Engagement

• Manage customer enquiries across multiple channels, including chat, WhatsApp, phone calls, and email.

• Promote the company and its services through the channels mentioned above.

• Review and respond to testimonials and reviews professionally, addressing issues to enhance customer satisfaction.

• Oversee and engage in customer group chats.

• Effectively resolve complaints and negative feedback in a timely manner.

• Build and maintain strong relationships with app users through WhatsApp and other communication channels.

• Address customer feedback and comments posted across various platforms.

• Ensure high levels of user and customer satisfaction.

Guest Reception

• Greet and welcome visitors, clients, and employees with professionalism and warmth.

• Answer incoming calls, direct them to the appropriate person or department, and handle inquiries promptly and efficiently.

• Facilitate any administrative matters.

Other Responsibilities

• Record and manage meeting minutes during Head of Department meetings.

• Assisting with special projects and other ad-hoc tasks as required.

What we're looking for

• At least GCE N/O Level and/or NITEC trained.

• More than 1 year of relevant experience in customer service.

• Tech Savvy and proficient in Google Workspace

• Excellent communication and negotiation skills

• Excellent interpersonal skills, and able to interact professionally with customers

• Excellent customer service and problem solving skills, including the ability to maintain composure under stress

• Independent and able to work with limited supervision, but a great team player

• Able to handle customer inquiries outside standard working hours as needed, to ensure seamless service delivery and address time-sensitive issues promptly.