Customer Service Officer

TAT LEE ENGINEERING PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading engineering firm is seeking a Customer Service Officer in Singapore. The role focuses on processing orders and coordinating operations, requiring excellent communication and business writing skills. Candidates should possess at least a GCE 'O' Level or a diploma in Logistics or Supply Chain Management. Proficiency in Microsoft Office and knowledge of SAP is an advantage. The successful applicant will assist in sales inquiries, follow-up on orders, and support finance with payments.

Qualifications

• Minimum GCE 'O' Level or equivalent qualification.
• Experience in a fast-paced environment is necessary.
• Service-oriented with strong communication and writing skills.

Responsibilities

• Process orders and coordinate operations within the company.
• Attend to telephone and email sales inquiries.
• Generate necessary sales reports for the Indoor Sales Manager.

Skills

Good communication skills

Business writing skills

Service oriented

Education

GCE 'O' Level or Diploma in Logistic Management or Supply Chain Management

Tools

Microsoft Office

SAP

Job description

Job Purpose

The purpose of Customer Service Officer is to process order and co-ordinate operations within the Company. The department is a link between Sales to operations. Customer Service Officer is to execute timely completion of orders and delivered to customers.

Duties and Responsibilities

• Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering
• Require basic desk research to support business development activities, collate and circulate industry/product information
• Processing of Sales quotation, Sales Order to Delivery Orders, to ensure all processing are on time
• Require to review contracts (e.g. Sales Agreement, Sales Blanket Order, Customer’s Purchase Order)
• Liaise with freight forwarders on incoming and outgoing shipment
• Attend to walk-in customers
• Follow up on status of Sales quotation and Sales Orders
• Coordinate with in-house operation team for manufacture and delivery schedule
• Responding to complaints from customers and give after-sales support when requested
• Maintain office files and records
• To assist Finance department to follow up payment with customers
• Generate necessary sales reports for reporting to Indoor Sales Manager
• Ad-hoc tasks pertaining to job role and business needs will be reviewed and may be assigned accordingly by the HOD

Qualifications / Requirements

• Minimum GCE 'O' Level / Diploma of Logistic Management or Diploma of Supply Chain Management or equivalent
• Microsoft Office (MS Words, MS Excel, MS Powerpoint)
• SAP knowledge will be an advantage
• Able to work in fast pace environment
• Possess good communication and business writing skills
• Service oriented