Customer Service Officer

IMPACT BPO SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading business outsourcing company in Singapore is seeking a Customer Service Executive to manage incoming calls and inquiries while providing administrative support. The ideal candidate will require a diploma and a minimum of 2 years of customer service experience, along with solid IT knowledge. Responsibilities include handling complaints, case management, and collaborating closely with frontline staff. Flexibility for shifts, public holidays, and overtime is essential for success in this role.

Qualifications

• Minimum of 2 years of customer service experience.
• Possesses IT knowledge.
• Able to work in a fast-paced environment.
• Able to do shift work, and work on Public Holidays and Overtime.

Responsibilities

• Manage incoming calls and inquiries.
• Provide appropriate solutions to complaints.
• Support frontline staff on administrative duties.
• Handle case management and documentation.

Skills

Customer service experience

IT knowledge

Good listening and communication skills

Team player

Self-motivated

Education

Diploma

Job description

Duties:

• Manage incoming calls, inquiries, and record case information
• Assist service hall bookings and administration
• Generate and dismisal cases and enquiries from incoming calls to frontline staff and internal stakeholders
• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
• Keep records of customer interactions, process, documentation, and update customer’s cases
• Support frontline staff on administrative duties
• Work closely with Finance and Operations Team
• Follow communication procedures, guidelines, and policies
• Assist in ad-hoc administrative duties
• Case Management – corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
• Assist with administration and documentation for all repatriation cases
• Respond to enquiries via email, web, and phone in a timely manner

Requirements:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Good listening and communication skillsAble to work in fast-paced environment
• Good team player with good interpersonal communication and presentation skills
• Self-motivated, meticulous, and independent
• Able to do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

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