Customer Service Officer

MCKIN TALENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Support Representative. You will respond to customer inquiries, resolve issues, and provide exceptional support. The ideal candidate should have a minimum diploma and strong organizational skills. Entry-level candidates are welcome, and training will be provided.

Qualifications

• Minimum Diploma and above is required.
• Strong attention to detail, organization, and time management skills are essential.
• Entry-level candidates are welcome to apply; training will be provided.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Provide timely support and accurate information.
• Log and resolve customer issues professionally.

Skills

Attention to detail

Organization

Time management

Education

Minimum Diploma

Job description

JOB DESCRIPTION

• Answer customer inquiries via phone, email, or chat
• Provide timely support and accurate information
• Log and resolve customer issues professionally
• Process transactions, bookings, or service requests
• Follow up with customers to ensure resolution satisfaction
• Escalate complex issues to relevant departments
• Maintain CRM records and update customer logs
• Support service recovery and build positive customer relationships
• Collect feedback to improve customer experience
• Work with teams to enhance customer service processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong attention to detail, organization, and time management skills
• Entry-level candidates are welcome to apply; training will be provided

EA License Number: 25C2980

Disclaimer:

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.