Customer Service Officer

COMFORT TRANSPORTATION PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading transportation company in Singapore is seeking a dedicated Customer Service Representative to assist customers via phone and email. Key responsibilities include responding to inquiries, processing bookings, and managing customer feedback. Ideal candidates should possess a GCE 'O' Level/Diploma and be proficient in MS Office, with strong interpersonal and customer service skills. This role involves diagnosing and resolving basic technical issues. A collaborative and dynamic environment awaits you.

Qualifications

• GCE 'O' Level / Diploma in any discipline is required.
• Must be proficient in MS Office applications.
• Possess good interpersonal and communication skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process AV bookings as required.
• Attend to customer service feedback and complaints.

Skills

Customer service skills

Interpersonal skills

Technical troubleshooting

Education

GCE "O' Level / Diploma in any discipline

Tools

MS Office

Job description

Job Responsibilities

• Respond to customer inquiries via phone and/ or email related to AV
• Process AV bookings as required
• Attend to customer service feedback, complaint and lost & found matters
• Maintain customer records via data entry
• Perform any ad hoc duties assigned

Job Requirements

• GCE "O' Level / Diploma in any discipline
• Proficient in MS Office
• Possess good interpersonal and hearing skills
• Has experience in operational environment
• Good customer service skills
• Able to diagnose and resolve basic technical issues