Customer Service Officer

ALL ABOUT O PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local beauty salon in Singapore is searching for a customer service representative who will engage with clients, address their inquiries, and ensure a delightful salon experience. The ideal candidate will be well-groomed, possess good communication skills, and have a passion for customer service. Prior experience in the beauty industry is an advantage. Responsibilities include managing customer appointments, serving refreshments, and gathering feedback for service improvements.

Qualifications

• Well-groomed and maintain professional appearance.
• Prior experience in the beauty line is advantageous.

Responsibilities

• Communicate with customers to understand needs.
• Handle customer feedback and concerns.
• Schedule customer appointments and perform ad-hoc duties.

Skills

Good communication skills

Service oriented

Job description

Responsibilities

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous