Customer Service Officer

EATZ CATERING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A catering services company in Singapore is looking for a Sales Support Coordinator to assist the Catering Sales team. The role requires processing sales orders, preparing documents, and coordinating between teams. Candidates should have 1-2 years of experience in relevant roles, be detail-oriented, and possess strong communication skills. Immediate availability is preferred.

Qualifications

• 1–2 years of experience in administrative, sales support, or coordination roles.
• Experience in F&B is an advantage.
• Preferably conversant in Mandarin.

Responsibilities

• Process incoming sales orders accurately and promptly in the CRM system.
• Assist Sales Executives with quotations, order confirmations, and invoices.
• Coordinate with kitchen and logistics teams for accurate order execution.
• Maintain customer information and sales data for reporting.
• Support sales team with administrative duties and scheduling.
• Handle basic client inquiries and redirect complex queries.
• Ensure compliance with company SOPs for data accuracy.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Detail-oriented

Teamwork

Quick learning

Job description

Job Description & Requirements
Join an established, dynamic F&B Group with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005. This role provides critical support to the Catering Sales team, ensuring smooth processing of client orders and accurate data management.

Key Responsibilities

• Process incoming sales orders accurately and promptly in the CRM system
• Assist the Sales Executives in preparing quotations, order confirmations, and invoices
• Coordinate with the kitchen and logistics teams to ensure order details are correctly communicated and executed
• Maintain and update customer information and sales data for tracking and reporting purposes
• Support the sales team with administrative duties, including scheduling, filing, and document preparation
• Handle basic client inquiries and redirect complex queries to the relevant Sales Executive
• Ensure compliance with company SOPs for data accuracy and service delivery

Requirements

• Minimum 1–2 years of experience in administrative, sales support, or coordination roles; experience in F&B is an advantage
• Proficient in Microsoft Word, Excel, and Outlook
• Organized, detail-oriented, and able to handle multiple tasks efficiently
• Strong communication and interpersonal skills; able to work effectively in a team environment
• Preferably conversant in Mandarin to coordinate with Chinese-speaking staff and subcontractors
• Quick learner with a proactive and positive attitude
• Immediate availability preferred