CUSTOMER SERVICE OFFICER

ORBITEZ PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local company in Singapore is looking for a candidate who can make outbound calls to introduce products and services, respond to inbound inquiries, and maintain accurate records of customer interactions. The ideal candidate should be able to meet sales and appointment targets set by the company. Professional behavior in addressing customer inquiries and handling escalations is essential. This role offers a great opportunity for those who enjoy engaging with clients.

Responsibilities

• Making outbound calls to promote products and services.
• Answering inbound calls and providing product information.
• Maintaining records of calls and customer feedback.

Job description

DUTIES AND RESPONSIBILITIES:

• Making outbound calls to prospective and existing clients to promote products and services.
• Answering inbound calls and providing product/service information.
• Following up with potential leads and scheduling appointments where required.
• Maintaining accurate records of calls, customer interactions, and feedback.
• Meeting individual and team sales/appointment targets set by the company.
• Handling customer inquiries in a professional manner and escalating issues where necessary.
• Performing any other reasonable duties as may be assigned by the company from timetotime.