Customer Service Manager (Freight Forwarding / 5 days)[EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is hiring a Customer Service Manager to lead the customer service team responsible for sales support and MNC accounts. Candidates will ensure service standards are met and coordinate shipments effectively. This role involves aligning customer requirements with internal capabilities and driving issue resolution. Strong communication and coordination with overseas offices are essential. Only shortlisted candidates will be contacted.

Responsibilities

• Manage the Customer Service team handling Sales support and MNC accounts.
• Ensure service standards and KPIs are met in accordance with SOPs.
• Coordinate with import and export teams to ensure smooth and timely shipments.
• Align customer requirements with internal service delivery capabilities.
• Communicate with overseas offices and agents on shipment matters.
• Support Sales on client discussions, quotations, and business opportunities.
• Handle service escalations and drive issue resolution.
• Compile service performance and operational reports.

Job description

• Manage the Customer Service team handling Sales support and MNC accounts

• Ensure service standards and KPIs are met in accordance with SOPs

• Coordinate with import and export teams to ensure smooth and timely shipments

• Align customer requirements with internal service delivery capabilities

• Communicate with overseas offices and agents on shipment matters

• Support Sales on client discussions, quotations, and business opportunities

• Handle service escalations and drive issue resolution

• Compile service performance and operational reports

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No.20C0270