Customer Service Manager (5 days / Freight)[EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and customer service company in Singapore is seeking a leader to oversee its Customer Service team. This role involves managing compliance with service standards and KPIs, coordinating shipments with global MNC clients, and supporting the Sales team with client engagement and pricing activities. The ideal candidate should have experience in managing customer service operations and problem-solving skills. Applications will be treated confidentially, and only shortlisted candidates will be contacted.

Qualifications

• Experience in managing customer service teams.
• Ability to handle shipments and coordinate with global offices.
• Strong problem-solving skills and capability to work under pressure.

Responsibilities

• Lead and oversee the Customer Service team supporting Sales.
• Ensure team compliance with SOPs and service KPIs.
• Work closely with import and export operations for timely shipment execution.
• Manage customer expectations with internal capabilities.
• Liaise with overseas offices on shipment coordination.
• Support Sales activities including client engagement.
• Investigate service-related issues and act on them.
• Prepare regular service performance reports.

Job description

• Lead and oversee the Customer Service team supporting Sales and global MNC clients
• Ensure team compliance with SOPs and service KPIs
• Work closely with import and export operations to ensure timely shipment execution
• Manage and align customer expectations with internal operational capabilities
• Liaise with overseas offices and agents on shipment coordination and updates
• Support Sales activities including client engagement, pricing support, and business development
• Investigate service-related issues and implement corrective and preventive actions
• Prepare regular service performance and management reports

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No.20C0270