Customer Service Manager

KOREAN STEAK HOUSE OCC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is looking for a Customer Service Manager to oversee client inquiries and ensure exceptional service. Role requires strong leadership skills and a bachelor's degree in business or relevant fields. Candidates should have 3 to 5 years of management experience in customer service, excellent communication, and problem-solving abilities. A competitive salary between SGD 7,000 - 9,500 is offered for this permanent, full-time position.

Qualifications

• Three to five years of leadership and management experience in customer service.
• Exceptional people skills and high standards of customer communication.
• Ability to handle difficult customers calmly.

Responsibilities

• Respond to client inquiries in a professional manner.
• Gathers customer information thoroughly and effectively.
• Ensures customer satisfaction and increases customer retention.

Skills

Customer Retention

Leadership

Microsoft Office

Customer Experience

Customer Support

Interpersonal Skills

Communication Skills

Customer Service Experience

Education

Bachelor's Degree in Business, Commerce or relevant fields

Job description

Customer Service Manager

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

Skills

• Customer Retention Leadership
• Microsoft Office
• Customer Experience
• Customer Support
• Interpersonal Skills
• Customer Information Administration
• Communication Skills
• Excel
• Customer Satisfaction
• Team Player
• Customer Service
• Customer Communication
• Customer Services
• Customer Service Experience

Key Information

Job Post Duration: 30 Calendar Days

Number of Vacancies: 10

Job Function: Personal Care / Beauty , customer service

Position Level: Manager

Minimum Years of Experience: 3

Employment Type: Permanent, Full Time

Minimum Qualification Level: Bachelor’s Degree or equivalent

Field of Study: Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD): $7,000 - $9,500

Workplace Details

Workplace Address: Local

Postal Code: 228773

Block/House No.: 20

Street Name: KRAMAT LANE

Building Name (optional): UNITED HOUSE

Government Support

No schemes selected