Customer Service & Logistics

RM3C Industries Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic electronics company in Singapore is seeking a Logistics & Customer Service Executive to manage logistics operations and provide excellent customer support throughout the order process. The ideal candidate should have at least 3 years of experience in logistics or customer service and be knowledgeable in ISO9001 systems. This role requires strong communication and problem-solving skills to ensure efficient service and compliance. This position offers an opportunity to thrive in a fast-paced environment with a focus on operational excellence.

Qualifications

• 3+ years of experience in customer service or logistics support preferred.
• Knowledge of ISO9001 quality management systems is a strong advantage.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee day-to-day logistics operations and ensure smooth item delivery.
• Assist customers throughout the order-to-delivery process.
• Manage daily warehouse operations, including inventory control.
• Support compliance processes in alignment with ISO9001 requirements.
• Review and improve operational processes for customer service and logistics.

Skills

Communication skills

Organization skills

Problem-solving skills

Detail-oriented

Education

GCE ‘O’ Level / Diploma in Logistics, Supply Chain, Business Administration, or related fields

Tools

Microsoft Office

ERP or inventory systems

Job description

About RM3C Industries Pte Ltd

RM3C Industries is a dynamic and growing company specializing in Connector, Sensor, and Switches Electronics Products. We pride ourselves on our reliability, customer satisfaction, and commitment to delivering quality service to all our clients.

Job Overview

We are seeking a proactive and responsible Logistics & Customer Service Executive to join our team. The ideal candidate will oversee day-to-day logistics operations, ensure the smooth delivery of items, and provide excellent customer support from order to fulfillment.

Customer Service

• Assist customers throughout the order-to-delivery process, ensuring timely updates and proactive communication.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Maintain strong relationships with customers and internal stakeholders to ensure smooth service operations.
• Prepare delivery orders, invoices, and shipping documentation when required.
• Coordinate with logistics partners, logistic teams, and suppliers to support order fulfillment.
• Track shipments and provide customers with timely status updates.
• Maintain accurate records of orders, inventory movement, and customer communication.

Logistics & Warehouse Management

• Manage daily warehouse operations, including storage, organization, and inventory control.
• Perform goods receiving, including quantity verification, condition checks, and documentation updates.
• Conduct regular stock checks and inventory reconciliation to ensure accuracy and availability.
• Pick, pack, and prepare goods for delivery in accordance with order requirements and delivery schedules.
• Ensure proper labeling, packaging, and handling of goods to meet safety and quality standards.
• Coordinate with logistics and delivery teams to support timely and accurate dispatch of orders.

Support Compliance & ISO9001

• Manage document control processes in alignment with ISO9001 requirements.
• Maintain updated records, SOPs, forms, and controlled documents.
• Support internal audits, corrective actions, and continuous improvement activities.
• Ensure teams adhere to established procedures and compliance standards.

Support Process Management & Improvement

• Assist in reviewing, improving, and implementing operational processes for customer service and logistics.
• Monitor workflow efficiency and suggest enhancements to improve customer experience and internal coordination.
• Ensure accuracy and consistency in documentation, communication, and reporting.

Requirements

• Minimum GCE ‘O’ Level / Diploma in Logistics, Supply Chain, Business Administration, Quality Management, or related fields.
• 3 years or more of experience in customer service, logistics support, compliance, or document control preferred.
• Knowledge of ISO9001 quality management systems is a strong advantage.
• Strong communication, organization, and problem-solving skills.
• Detail-oriented, responsible, and able to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office; experience with ERP or inventory systems is beneficial.