CUSTOMER SERVICE (LOANS & SAVINGS) EXECUTIVE (3-YR CONTRACT)

The Singapore Police Co-operative Society Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial cooperative organization in Singapore is seeking a candidate for a 3-year contract position involving member service and team leadership. The role includes evaluating credit worthiness, advising on loans, and processing applications. Ideal candidates will have a Diploma in a finance-related field and at least 5 years of experience in finance positions. This on-site role is integral for customer interactions and may lead to a permanent position.

Qualifications

• Minimum Diploma from a recognised institution in a finance related field.
• At least 5 years’ experience in finance related positions.
• Experience in consumer loans will be an added advantage.

Responsibilities

• Respond to members’ requests in a respectful and timely manner.
• Evaluate members’ credit worthiness.
• Advise members on loan eligibility and savings opportunities.
• Process and approve loans.
• Expand and retain membership base.

Skills

Strong writing skills

Interpersonal skills

Public speaking skills

Education

Minimum Diploma in finance related field

Job description

Responsibilities & Duties:

• Respond to members’ requests in a respectful and timely manner via counter visits, emails, WhatsApp and telephone calls

• Evaluate members’ credit worthiness

• Advise members on loan eligibility and how to maximise savings opportunities

• Process and approve loans

• Process savings applications and withdrawals

• Expand and retain membership base

• Participate in recruitment of new members

• Collaborate with the Marketing team in the organisation and planning of events for members and community

• Update savings and loan rates offer by financial institutions weekly

• Update members’ particulars

• Update website and social media platforms

• Update and review Standard Operating Procedures/Administrative Guidelines periodically

• Archive documents digitally

• Compile and submit reports to management and regulators

Leading a team of CSOs to attend to members by:

• Respond to members’ requests in a respectful and timely manner via counter visits, emails, WhatsApp and telephone calls

• Evaluate members’ credit worthiness

• Advise members on loan eligibility and how to maximise savings opportunities

• Process and approve loans

• Process savings applications and withdrawals

• Expand and retain membership base

• Participate in recruitment of new members

• Collaborate with the Marketing team in the organisation and planning of events for members and community

• Update savings and loan rates offer by financial institutions weekly

• Update members’ particulars

• Update website and social media platforms

• Update and review Standard Operating Procedures/Administrative Guidelines periodically

• Archive documents digitally

• Compile and submit reports to management and regulators

Requirements:

• Minimum Diploma from a recognised institution in a finance related field

• At least 5 years’ experience in finance related positions

• Experience in consumer loans will be an added advantage

• Strong writing as well as interpersonal and public speaking skills

This is a 3-year contract post. It may be converted to permanent role. This is an on-site position due to the customer-facing nature of the role.