Customer Service Leader: Strategy, Operations & Accounts

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading recruitment company is looking for a Customer Service Manager based in Singapore. The role requires leading and mentoring a customer service team, ensuring high service standards, and collaborating cross-functionally. Candidates should have a Bachelor's degree and at least 2 years of supervisory experience in customer service. The compensation includes a salary range of $4000 to $4200, plus additional reimbursements. This position is full-time with Monday to Friday working hours.

Benefits

Transport allowance (up to $800)

Sign-on Bonus (T&C apply)

Qualifications

• At least 2 years in Customer Service Supervisory role.
• Proficiency in managing a customer service team.
• Ability to generate performance and operational reports.

Responsibilities

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee daily operations of the customer service department, ensuring prompt resolution of inquiries.
• Collaborate cross-functionally with Business Development team.

Skills

Leadership

Customer service management

Analytical skills

Education

Bachelor’s Degree in Business Administration, Management Studies or related field

Job description

A leading recruitment company is looking for a Customer Service Manager based in Singapore. The role requires leading and mentoring a customer service team, ensuring high service standards, and collaborating cross-functionally. Candidates should have a Bachelor's degree and at least 2 years of supervisory experience in customer service. The compensation includes a salary range of $4000 to $4200, plus additional reimbursements. This position is full-time with Monday to Friday working hours.