Customer Service Host

Merlin Entertainments Singapore Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global entertainment company in Singapore is looking for a Guest Experience Host for Madame Tussauds. The role involves delivering excellent guest service, welcoming visitors, and driving sales while maintaining the attraction. Candidates should be friendly, enthusiastic, and possess strong communication skills. Enjoy competitive benefits including allowances, free transport, and development opportunities. This position is ideal for those passionate about creating memorable experiences in a dynamic environment.

Benefits

Daily Meals provided

FREE Transport to Sentosa

Monthly allowance for full-time staff

Medical & Dental insurance

Merlin Magic Pass

Development opportunities

Exciting work culture

Qualifications

• Friendly and enthusiastic with a 'can do' attitude.
• Loves to interact with people from all over the world.
• Passionate about giving great guest service.
• Proven track record of reaching sales or guest feedback targets.
• Previous experience in cashiering and/or customer service roles preferred.

Responsibilities

• Welcome guests at the entry and process ticket sales.
• Assist guests with taking snapshots and answering questions.
• Maintain cleanliness and follow health & safety procedures.

Skills

Excellent communication

Customer service

Sales experience

Job description

Overview

A job with Merlin Entertainments isn’t like a job anywhere else.

With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

The world’s second largest entertainment company is on the hunt for a highly-motivated and fun-loving Guest Experience Host for Madame Tussauds Singapore (based in Sentosa).

Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?

Our wax figures are only half the story. It\'s the people who work here that really make our experience come alive, and every visit a day to remember.

We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Services team today!

We offer FULL TIME, PART TIME & CONTRACT work arrangements for this role

About the role

In this role you will be responsible for delivering a happy guest experience and driving sales. Every day is different as your schedule will offer variety in your role working in different parts of the attraction from admissions to the gift shop.

Responsibilities

• Welcome guests at the entry and process ticket sales
• Stock up products in the gift shop and sales counters
• Assist guests with taking snapshots and answering questions about the displays
• Actively upsell souvenirs and tickets to all experiences
• Operate and monitor interactive experiences including the 4D cinema show, boat ride and F1-themed VR game
• Maintain cleanliness and follow all health & safety procedures

Please note that our fun training program will provide time and support so you can learn how to operate all interactive experiences before fulfilling duties in each area.

About you

• Friendly and enthusiastic with a "can do" attitude
• Excellent communicator and loves to interact with people from all over the world
• Passionate about giving great guest service
• Proven track record of reaching sales or guest feedback targets
• Available to work regular weekends and public holidays
• Previous experience in cashiering and/or customer service roles is preferred

Benefits

• Regular day-hours (9:30am-6:30pm/10:30am-7:30pm shifts)
• Daily Meals provided
• FREE Transport to Sentosa (via cable car)
• Monthly allowance of $100 (Full Time) OR Daily allowance of $5 per shift (Part Time)
• Fun and exciting work culture
• Sentosa Islander Partner membership that comes with many discounts on the island
• Merlin Magic Pass that grants you free entry for you and your guests to any of our attractions in the world, including LEGOLAND Malaysia
• Medical & Dental insurance
• Competitive leave entitlements, including anniversary leave
• Development opportunities
• Many other amazing benefits!

Work arrangements

• Full-time: $2000 base salary per month + $100 monthly allowance + Monthly Bonus up to $160 + Full time hours, 5 day work-week + 14 days annual leave + Enjoy all full-time benefits
• Part-time, flexible contract: $10 per hour (entry rate) + $5 daily allowance + Monthly Bonus up to $80 + Receive 1.5x pay rate if working public holidays + Receive hourly rate increase up to $11 per hour following completion of training

Let’s hear from our amazing team on their experience in journey in Merlin :

Nattapon Triyapornkul (Jerry), People Lead, Gateway Singapore
I began my journey with Madame Tussauds Bangkok as a Guest Experience Host right after graduating in 2015. Over the years, Merlin Entertainments has provided me with numerous opportunities to grow and advance my career. In 2023, I was transferred to Madame Tussauds Singapore, where I continue to thrive and connect with amazing people every day.

I can confidently say that Merlin’s culture is among the best in the world. If you’re looking to be part of an inspiring and dynamic team, join us and contribute to our ongoing success

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

Merlin Entertainments Singapore Pte. Ltd. has adopted the Tripartite Standards and has committed to be a fair and progressive employer.