Customer Service & Front Desk Executive [Automotive] – 1 Year Contract [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Front Desk professional to serve as the first point of contact for customers. The role involves managing calls, assisting with service appointments, and supporting marketing initiatives. Candidates should possess excellent customer service skills and a professional appearance, with the ability to handle administrative tasks and payments accurately. This position requires commitment to customer satisfaction and teamwork, working 5.5 days a week with flexible hours.

Benefits

Lunch & Tea meals provided

Bonus based on performance

Qualifications

• Ability to communicate professionally with customers and team members.
• Excellent customer service skills with a cheerful demeanor.
• Proficiency in basic administrative tasks and data entry.

Responsibilities

• Serve as the first point of contact for customers and visitors.
• Manage calls, mail, and reception area efficiently.
• Assist with appointment scheduling and follow-up.
• Support marketing and sales efforts through lead generation.
• Handle payments accurately and maintain records.

Skills

Customer service

Communication

Professional appearance

Organizational skills

Job description

• Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Near Bishan / Upper Thomson

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers withprofessional attitudeand provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provideappointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seekpractical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Managemonthly lunch ordersfor staff and ensure timely delivery.
• Monitor and replenishoffice stationery and suppliesregularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.
• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work5.5 days per week (alter. Saturday)
• Expected to stay slightly later when required to accommodate customer vehicle collection.
• Demonstrate responsibility, initiative, and a customer-first attitude.
• Maintain acheerful and positive demeanorwhen interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.
• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.
• Perform any other ad-hoc tasks assigned by management.