Customer Service Executive [Jurong East | 5.25 days | up to $4500] - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Client Management Executive to manage customer interactions effectively. This role involves coordinating delivery orders, fostering positive relationships with clients, and analyzing interaction trends to enhance service. Candidates should possess a Polytechnic Diploma or BA in Business Administration, along with prior experience in customer support. This position offers a work schedule of 5.5 days a week with competitive salary ranging from $3,500 to $4,500.

Qualifications

• Minimum requirement of a Polytechnic Diploma or BA degree in a relevant field.
• Experience in Customer Support roles is highly preferred.

Responsibilities

• Manage customer emails and calls for delivery order coordination.
• Respond swiftly to customer inquiries and ensure resolution.
• Analyze customer interaction trends and provide insights.

Skills

Customer support

Effective communication

Emotional intelligence

Mentoring

Education

Polytechnic Diploma or BA in Business Administration or related field

Job description

Client Management Executive

Location: Jurong East, West Region

Working Days: 5.5 days

Working Hours: Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm

Salary: $3,500 - $4,500

Job Scope

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Previous experience in Customer Support roles are highly preferred.