Customer Service Executive (Contract Logistics)

Yamato Transport (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company in Singapore is looking for a customer service representative to handle daily order fulfilment and customer enquiries. The ideal candidate will have a diploma or degree, a strong customer service orientation, and at least 1 year of relevant experience. Responsibilities include operating the WMS, maintaining service logs, and ensuring smooth business operations. Benefits include medical insurance, annual bonuses, and telecommuting opportunities.

Benefits

Group Medical Insurances

Dental & Specialist reimbursement

Statutory Leaves

Annual Wage Supplement (13th month bonus)

Company Shuttle Bus

Telecommuting

Training & Development Opportunities

Work-Life Balance

Qualifications

• Minimum 1 year of relevant customer service experience.
• Friendly and customer service driven.
• Good attendance and punctuality.

Responsibilities

• Fulfilment of daily order and reporting to customer.
• Operating WMS and investigating inventory discrepancies.
• Ensure daily customers’ enquiries are attended to.

Skills

Customer Service Orientation

Team Collaboration

Proficiency in MS Office

Education

Diploma/Degree or its equivalent

Job description

Job Responsibilities

• Fulfilment of daily order and reporting to customer
• Operating WMS and Investigation on inventory discrepancy.
• Ensure daily customers’ enquiries are attended to e.g. stock status, order status and delivery status.
• Ensure smooth operations of the business through processing requests and orders; picking and packing orders.
• Maintain customer service logs and safety records.
• Prepare and ensure timely and accurately monthly billings to customers.
• Perform system inventory reconciliation, weekly cycle count and stock‑take.
• Ensure data integrity for all inventory transactions updated into system.
• Review SOP and work with internal and external stakeholder on continuous improvement on processes.
• Work well with internal stakeholders to ensure exceptionally high standard of service is being delivered.
• General affair (purchasing / management of stationery & equipment).

Qualifications & Job Requirements

• Diploma/Degree or its equivalent.
• Good understanding of customer account management.
• Friendly and Customer Service Driven.
• Proficient in MS Office.
• A Team Player.
• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.
• Familiar with WMS is an added advantage

Employment Benefits

• Group Medical Insurances
• Dental & Specialist reimbursement
• Statutory Leaves
• Annual Wage Supplement (13th month bonus)
• Company Shuttle Bus from MRT Station to Office & vice versa
• Telecommuting
• Training & Development Opportunities
• Work-Life Balance etc.

Work Location: 24 Penjuru Road, #01-06B, ALOG Commodity Hub, 609128
Work Days: Mondays to Fridays
Work Hours: 9:00am to 6:30pm