Customer Service Executive

ALTERNATIVE SELECTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food service company in Singapore is seeking a Customer Service Executive to assist in receiving and processing day-to-day customer orders. The successful candidate will coordinate sales order fulfilment, prepare delivery orders, and address customer enquiries and complaints. Candidates should possess at least a Diploma and ideally have 2 years of relevant experience in the food manufacturing/service industry. This position supports a 5.5-day work week with opportunities for independent work.

Qualifications

• Minimum Diploma qualification is required.
• Preferably 2 years of relevant work experience in the food manufacturing/service industry.
• Basic computer proficiency is essential.

Responsibilities

• Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers.
• Prepare delivery orders and invoices.
• Track and ensure timeliness of order fulfilment.
• Attend to customer sales enquiries, feedbacks, and complaints.
• Perform administration tasks including data entry and updating documents.

Skills

Customer service skills

Basic computer proficiency

Self-motivated

Education

Minimum Diploma qualification

Job description

The Customer Service Executive assists the production unit in receiving and processing day-to-day customer orders. He/She provides related administration support to ensure the smooth fulfilment of sales orders.

Key Responsibilities

• Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers
• Prepare delivery orders and invoices
• Track and ensure timeliness of order fulfilment
• Attend to customer sales enquiries, feedbacks and complaints
• Perform administration tasks including, but not limited to, data entry, updating and filing of relevant documents
• Execute other ad-hoc duties as assigned

Requirements

• Minimum Diploma qualification
• Preferably 2 years of relevant work experience in the food manufacturing/service industry
• Basic computer proficiency
• Ability to handle work independently and be self-motivated

Workplace at Chin Bee, West side

5.5 days work week