Customer Service Executive

ECO SPECIAL WASTE MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A waste management company in Singapore is seeking a Customer Service Representative to handle inquiries and ensure customer satisfaction. Responsibilities include responding to inquiries, managing documentation, and coordinating with internal teams for service delivery. The role requires a minimum diploma in a related field and 2 years of relevant experience. The offered salary is between $3,300 and $3,500, with additional benefits like transport allowance and a sign-on bonus.

Benefits

Transport Allowance ($120)

Sign-on Bonus

Qualifications

• At least 2 years of relevant experience preferred.
• Pleasant personality is essential.

Responsibilities

• Respond to customer inquiries, service requests, and complaints.
• Handle customer feedback to ensure resolution.
• Monitor collection schedules and purchase orders.
• Provide administrative support related to customer billing.
• Coordinate with internal departments for timely service delivery.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Education

Diploma in Service Management, Business, or related field

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

Remuneration

• Basic salary: $3,300 – $3,500
• Working Hours: Monday to Friday (8am – 5pm)
• Company Transport / Transport Allowance ($120) if candidate manages own transport
• Sign-on Bonus (Terms and Conditions apply)