Customer Service Executive

BIDFOOD SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading food service company in Singapore is seeking a customer service professional to manage inquiries and orders efficiently. The ideal candidate will possess at least 2 years of relevant experience in food and beverage, along with strong communication and problem-solving skills. Proficiency in Microsoft Office is essential. If you are passionate and driven, apply now to join our team.

Qualifications

• Minimum diploma & above in relevant discipline.
• Minimum 2 years of related experience, preferably in food & beverage.
• Proficient in Microsoft Office applications.

Responsibilities

• Respond to customer inquiries promptly.
• Process and coordinate customer orders and requests.
• Ensure customer satisfaction and support.

Skills

Customer service mindset

Good communication skills

Proficiency in Microsoft Office

Problem-solving skills

Independent and driven

Education

Diploma in relevant discipline

Job description

Work Location: Pandan Loop

5.5 days workweek.

Job Description:

• Reports to the Customer Service Manager
• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

Job Requirements:

• Minimum diploma & above of relevant discipline
• Minimum 2 years of related experience preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)
• Good communication and negotiation skills
• Proactive in solving problems
• Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking